Notification of Changes
A Special Note About Children.
Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
Information We Collect
When submitting an order, you must provide your name, address, phone number, and email address. In order to make certain payments through, you must provide credit card, debit card or bank account information. We also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and current account fraud, and to contact you should the need arise in administering your account.
When making an online purchase, your financial details will be taken directly by our card processor, we will not see or store any of this information. However, if making a payment via the telephone, we shall directly input your details into the card processing system, therefore once payment has gone through we shall no longer have evidence of any financial details.
Our staff are advised not to write your details anywhere but to process the payment directly to the card processing system whilst on the phone with the customer, therefore reducing any risk of other parties accessing your secure details. Under no circumstances do we store your financial details. Your card will be debited immediately when making an online purchase, for telephone payments please allow up to 48 hours for your payment to be processed.
An email shall be sent immediately confirming your payment transaction. Please retain a copy of your receipt.
All our prices are stated in GBP.
We retain this information for each of your transactions through our card processor and may add this information to your account profile to be used for future transactions that you may make with us. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your account, in order to help detect possible instances of unauthorised transactions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify the information you provide with bank processors. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with our card processor, we will use card authorisation and fraud screening services to verify that your card information and address match the information that you supplied, and that the card has not been reported as lost or stolen.
If we cannot verify the information that you provide we ask you to send us additional information by fax (such as your driving licence, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions online to help verify your information.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow our card processor to recognise you as customer if you return to our site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your account by entering your email address and password. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We also use longer-lasting cookies for other purposes such as to display your email address on our sign-in form, so that you don't have to retype the email address each time when you log in to your account We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from us to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
We collect, store and process your personal information on our card processors servers. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to: provide the services and customer support you request;
1. Resolve disputes, collect fees, and troubleshoot problems;
2. Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
3. Customise, measure, and improve our services and the content and layout of our website;
4. Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
5. Compare information for accuracy, and verify it with third parties.
Sandrachaircovers Ltd is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities.
Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings, at any time by contacting us.