If you are among the very few number of our customers who receive a faulty item, please let us know by getting in touch with us within 5 working days to report this. We will usually ask for you to send photos and a brief description of the damages to sales@chaircover4wedding.co.uk and or via our whatsapp support. Commonly, damaged items are resolved with either a refund, partial refund or a replacement product shipped out.

 

 

 

You have the right to cancel your order at any time before items are dispatched. We will then issue full refund your order within 3 working days. If an order is shipped within the specified timeframe and courier attempts delivery and goods were rejected by you due to any reason or for goods no longer required,  when the goods are returned, we will refund excluding our original postage at £7.50 for express and economy orders, the original shipping charge will not be refunded for premium orders cancelled after shipping. Please if due to courier delays, your order is running late, please reject the goods when the courier attempts to deliver, otherwise you may be responsible for the return charges. Therefore, it is very important not to accept goods from the courier if it is no longer required or you may be responsible for returning goods at your costs to us even if the courier delivered the goods late

 

Can I return customised products?

we strongly advise you order a sample first for all customised/made to measure products and please check all goods as soon as they are received to confirm suitability.

 

My refund has been approved, when will the refund be in my account?