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Call us 07882 285 136

Premium Next Day Delivery
Free Express Delivery on orders over £100
Free Economy Delivery on All Orders
All prices exclude VAT at 20%

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Frequently Asked

1. Are the prices on the website hire prices or purchase prices?

Yes, all prices shown on the website are prices you pay to buy our products

2. Do you offer trade rates

All our prices are trade rates and they are very competitively prices

3. Do you charge Vat separately?

Yes, All our pricing  excludes vat at £20%

4. Do you zero vat for customers outside UK (Vat Registered customers in European Union Countries and all customers in Africa, Australia, Malta and other countries outside the European Union)

All items exclude vat at 20%, if you are vat registered in European union, in order to zero vat, please register on the website as a customer and send us your vat number and details via email, once it is verified, we will apply zero vat on your account. If shipping to Africa or other countries, please register on the website and we will apply zero Vat on your account.

5. Do you offer a bulk order discount?

All products on our website are already wholesale priced as most of our customers are business customers! And anybody can take advantage of our amazing pricing and we do offer huge discounts daily, so you will get an incredible bargain on every order. If there is any discount available, it will be shown on the product listing.  However, if order value is more than £1500 for items other than dance floors,  please email our team on sales@chaircover4wedding.co.uk or call or text us on 07882285136 and our admin team will be able to advise if there is any more additional deal available.

6. I have seen the product I require, how do I make a purchase?

Steps to make purchase are detailed below:

a) Click on the product category required

b) Select the product required

c) The system displays a table with the different price breaks for each quantity of product required

d) Input the quantity of item required in the box provided

e)Click Buy Now to complete purchase

7. What is the delivery timescales for orders?

For UK  Orders: 

Premium Next day delivery Orders are processed same day for orders placed before 1pm and delivered next working day (Mondays to fridays) . There is a bit of flexibility with cut off time, so please contact us via email or via text to  07882285136 if you have missed the 1pm cut off time as we may still be able to ship same day after 1pm subject to prior agreement)

Express Orders are processed within 24hours and delivered within 1-2days ,

Economy Orders are processed within 1-2 working days and delivered by 2-3days economy delivery service, total = 3 to 4 working days for economy orders.

For International Orders

Delivery timescale will be shown once items are added to the basket and the delivery country selected fro the drop down button

8. Do you charge for deliveries

Economy delivery is free, express delivery is free for orders over £100, premium next day delivery incurs very slight charges based on total cost of purchase and will be shown once items are added to the basket

9. Do you deliver/send outside of UK. If so how much would delivery cost to a particular country, say Republic of Ireland? 

We do ship outside UK. Please select your country on the drop down button on the website and the system will automatically calculate the shipping charges based on your country

 10. Can the bulk order discount apply for the same products if more than 1 colour is required?

All of our prices are wholesale, however, if a bulk discount applies for a particular product, assuming one , for instance, if buying 550 sashes in a mixture of 10 colours, just input the order as 1 colour but please ensure you put in the comment the different colours and quantities required on check out

11 What type of payment do you accept

a) Secure Online Credit or Debit Card Payment by Barclays Bank EPDQ

b) Credit or Debit Card Payment over the phone

c) Paypal Payment  (d) Bacs Payment

e) Payment by cheque

d) Finance options available, subject to credit application and acceptance

12. I am not entirely happy with my purchase or the service I received from a Representative of the company

Good customer service is the lifeblood of our  business as our business thrive on repeat businesses from our loyal customers, please if you are not entirely happy with any purchase, packaging or service received from any member of our team, please send an email with the complaint/suggestions to feedback@chaircover4wedding.co.uk and a member of our management team will be on hand to resolve any issues swiftly

13. What is your return policy? 

We have created a very thorough return policy with our customers in mind. Please click here for our return policy.
 
14. Do you offer pickup?

Yes we currently offer pick up from our Aberdeen warehouse only.  Please arrange pick up by calling us on 07882285136 prior to your arrival to ensure your order is ready and waiting for you. Please choose cheque/bacs payment option on the website if planning to pick up so the system automatically generate your invoice prior to pick up, and it is strictly payment on collection or payment by bank transfer for pick ups 

13. How do I get a swatch of your product?

You do sell non branded colour charts of our organza, satin and taffeta on the website, if you search for chart in the search button, you will find them.

14. How long does it take for you to respond to an email? 

We pride ourselves on our fast turnaround time in responding to calls or emails, however we do only respond during our business hours. Normally you can expect a response same day or one business day except weekends when we are closed
 
15. Is there a minimum order amount?
We do not have order minimum, you can order a single item on the website
 
16. Can I get a free sample?
In order to continue keeping our prices low, we do not offer free samples. However, as there is a minimum order, you may order a single item to see the quality before bulk buying and we offer free economy delivery on all orders within UK
 

17. There are products that are not on the website and I would love to see these listed on the website,

Please send an email with your suggestions to feedback@chaircover4wedding.co.uk 

Our main goal is to optimise costs every day in order to offer all our customers quality products at the lowest prices possible, however, if you find any of our products cheaper anywhere in UK, please let us know and we will see if we can improve more on our prices.

 

Related Specifics FAQs

1. Are your pipe and drape system heavy duty and adjustable?

All our pipe and drape system are heavy system and are and adjustable both in height and in width (except otherwise specified -for the fixed height uprights and crossbars)

If  a system comes with 6-10ft (1.8m to 3m) upright, such as a 3m x 3m stand and 3m x 6m stand; it means that the height will be adjustable from 6ft to 10ft (1.8m to 3m)

The same applies for the crossbars, if it is 6-10ft crossbars, for each 6-10ft crossbar, the width is adjustable from 6ft to 10ft (1.8m to 3m), total of 3m wide for a 3m wide  x 3m high  stand and total of 6m wide for a 3m high x 6m wide stand system
 
If it is a 7-1ft crossbar as in 3M HIGH x 3.65M WIDE Backdrop stand, Pipe and Drape system -(10FT X 12FT) 

 Height is adjustable from 6-10ft (1.8m 3m), width is adjustable from 7 to 12ft(2.13m-3.65m)

2. Are your economy stands heavy duty and adjustable?

Economy stands are adjustable both in height and width but they are not heavy duty

 For a 6m x 3m economy stand, it can be used as both a 3m x 3m stand or a 6m x 3m stand and the height will be adjustable from about 6ft to 10ft (1.8m to 3m) for each upright and same way for each crossbars. The 3m x 3m stand system can be used as a 2m x 3m or 2m x 2m as it is adjustable

 
3. What stand would you recommend for a flower wall?
 
We recommend the the heavy duty pipe and drape stands for flower walls as they are heavy duty system for flower walls, the popular size stand for flower walls is the the 3m x 3m pipe system
 
 
4. Is your tablecloths seamless?

Yes. All are our tablecloths are seamless unless otherwise noted in the product description
 
 5. Does your dance floor panels match panels from other suppliers?
Dance floor panels are not designed to specifically match panels from other suppliers as the manufacturing plant or acrylic material may be different. No panels from two different suppliers would be exactly the same colour. Please note dance floors panels do not qualify for free return on the basis that they do not match your existing panels colour
 

 

Thanks again for supporting our Business

 


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