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Terms & Conditions

Dear Valued Customers, below is our Terms and Conditions

..........All return request must be notified to us solely via email to accounts@chaircover4wedding.co.uk  within 7 working days of receiving your order and goods must be returned, unused and in the original packaging. All items must be returned strictly within 10 working days from delivery. This time-frame complies with distant selling regulations and is in place to mitigate against return of used products as we cannot sell them on.

We make every effort to ensure orders are processed and sent correctly, however due to human error, on very rare occasions, it is possible that an order may be sent wrongly, it is our responsibility to ask for the goods to be returned at our costs using our specified return options and capped return postage. Please note that we do not arrange a courier collection for items sent wrongly, but will bear the cost of the courier return postage at a capped return postage which we would advice within the return email authorisation. We will replace such orders once they are returned and checked that they are unused and in their individual packaging as sent. Please note that you will have to return the wrong items at our costs before replacements are sent out, otherwise we will require a security deposit to the value of the wrong order which will be refunded once the wrong order is picked up. Please note that used items will not be uplifted and cannot be replaced, returned used items will be discarded and no refund or exchange offered. So please note that it is your sole responsibility to order items on time and to check orders when they arrive to confirm it is the correct items as we will not accept used products back even if they were sent incorrectly in the first place. Please note that the individual plastic packaging for the chair covers and sashes constitute part of the products and we will not accept products which are taken out of their individual back as we cannot sell them as new. So if you intend to return chair covers or sashes, please ensure that they are returned in their original sealed individual packaging as sent.


If orders are clearly supplied to as per order, we will process refund less p&p and restocking charges paid by us to deliver the order. For goods sent on free delivery, our original postage chargeable for returns is currently £7.50 per parcel sent via Fedex and £4 for items sent Royalmail. Our restocking and admin fee is currently £10 per parcel. Premium and express delivery charges are non refundable. Please contact us for refunds and exchange.

If for any reason or due to courier delays, your order is running late or you no longer require goods before the courier delivers, please reject the goods when the courier attempts to deliver, otherwise you will be responsible for the return charges and our original shipping charges. Therefore, it is very important not to accept goods from the courier if it is no longer required or you will be responsible for returning goods at your costs to us even if the courier delivered the goods late.

We will refund your Paypal account within 7 days of receiving the returned items if your order was paid via Paypal or card will be refunded within 7 days of receiving goods back if paid for by EPDQ. Please note that it may take a few days for your bank to complete refund for goods paid via card payment, so please allow 4-5 working days from refund before contacting us about the refund update. If your order is paid by cheque, we will refund by cheque within 7 days of receiving the returned items.

We do try to ensure that images match the colour specifications, however if you are trying to match a particular colour, it may be worthwhile buying a sample and confirming colour before bulk purchase as issues like a colour is not dark enough or light enough, or gold looks like rose gold , is too shiny or not shiny enough or colour does not match previous order batch will not qualify for free return as there may be colour variations between batches.

Its also important that customers ensure that goods are cared for and stored properly once received as you are solely responsible for what happens to fragile items once its delivered. And you must check for damage on delivery and notify us within 24hours of delivery of any damage, in order for us to be able to file a claim with the courier company for damage within their notification time-frame,  if and when applicable. Glass charger plates and mirror toppers must be stored very carefully and cleaned carefully to avoid any damage, understandably, we are not responsible for any damage incurred while products are in your possession or during return transit to us. If you are unsure of cleaning instructions, please contact us prior to cleaning for instructions. The same applies for steel products, if you expose them to unfavorable environments, they will surely corrode, buyers are solely responsible for the storage of their goods and we are not responsible for any damage whatsoever that occurs in your storage

Exchange of items is welcome, however there will be a modest postage charge to resend replacement and buyer is responsible for returning the original item at their cost for exchange.

You have the right to cancel your order at any time before items are dispatched. We will then refund your order within 48 hours.

Compensations for Loss of Earnings.....Whilst every effort is made to ensure that orders are delivered within specified delivery timescales, Sandrachaircovers Ltd will not be liable for costs incurred, compensation or loss of earnings due to failure to meet agreed delivery deadlines. Please email us to cancel delayed order prior to shipping if it is no longer required or reject goods when courier attempt, otherwise you will have to return goods for refund at your own cost

As all our items are priced inclusive of postage and packing, we are unable to refund the return postage costs. An email confirmation approval will be required for all returns.




Please note that these Sales Terms govern the supply of any goods you order through our website. Please read through these Sales Terms carefully. If you do not agree with any part of the Sales Terms, do not order any goods from this Site. If Sandrachaircovers Ltd accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.

Many thanks for your custom and thank you so much for continuing to support our business.

.....................Sandrachaircovers Team

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