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Terms & Conditions

Dear Valued Customers, below is our Terms and Conditions

..........All return request must be notified to us solely via email to sales@chaircover4wedding.co.uk within 7 working days of receiving your order and goods must be returned, unused and in the original packaging. All items must be returned strictly within 10 working days from delivery. This time-frame complies with distant selling regulations and is in place to mitigate against return of used products as we cannot sell them on.

We make every effort to ensure orders are processed and sent correctly, however due to human error, on very rare occasions, it is possible that an order may be sent wrongly, it is our responsibility to uplift and replace such orders once they are returned and checked that they are unused and in their individual packaging as sent. Please note that we will have to uplift the wrong items before replacements are sent out, otherwise we will require a security deposit to the value of the wrong order which will be refunded once the wrong order is picked up. Please note that used items will not be uplifted and cannot be replaced, returned used items will be discarded and no refund or exchange offered. So please note that it is your sole responsibility to order items on time and to check orders when they arrive to confirm it is the correct items as we will not accept used products back even if they were sent incorrectly in the first place. Please note that the individual plastic packaging for the chair covers and sashes constitute part of the products and we will not accept products which are taken out of their individual back as we cannot sell them as new. So if you intend to return chair covers or sashes, please ensure that they are returned in their original sealed individual packaging as sent.

 

If orders are clearly supplied to as per order, we will process refund less p&p and restocking charges paid by us to deliver the order. For goods sent on free delivery, our original postage chargeable for returns is currently £7.50 per parcel sent via Fedex and £4 for items sent Royalmail. Our restocking and admin fee is currently £10 per parcel. Premium and express delivery charges are non refundable. Please contact us for refunds and exchange.

We will refund your Paypal account within 48 hours of receiving the returned items if your order was paid via Paypal or card will be refunded if paid for by EPDQ, please note that it may take a few days for your bank to complete refund for goods paid via card payment . If your order is paid by cheque, we will refund by cheque within 48 hours of receiving the returned items.

Exchange of items is welcome, however there will be a modest postage charge to resend replacement and buyer is responsible for returning the original item at their cost for exchange.

You have the right to cancel your order at any time before items are dispatched. We will then refund your order within 48 hours.

Compensations for Loss of Earnings.....Whilst every effort is made to ensure that orders are delivered within specified delivery timescales, Sandrachaircovers ltd will not be liable for costs incurred, compensation or loss of earnings due to failure to meet agreed delivery deadlines. Please email us to cancel delayed order prior to shipping if its no longer required or reject goods when courier attempt, otherwise you will have to return goods for refund at your own cost

As all our items are priced inclusive of postage and packing, we are unable to refund the return postage costs. An email confirmation approval will be required for all returns.

 

CUSTOMISED GOODS/MADE TO MEASURE OR NON STANDARD SIZE OR FABRIC WHICH HAVE BEEN PRODUCED SPECIFICALLY TO CUSTOMER REQUIREMENTS CANNOT BE RETURNED OR REFUNDED UNLESS FAULTY -

WE STRONGLY ADVISE YOU ORDER A SAMPLE FIRST FOR ALL CUSTOMISED/MADE TO MEASURE PRODUCTS AND PLEASE CHECK ALL GOODS AS SOON AS THEY ARE RECEIVED TO CONFIRM SUITABILITY.

Please note that these Sales Terms govern the supply of any goods you order through our website. Please read through these Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Site. If Sandrachaircovers Ltd accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.

Many thanks for your custom and thank you so much for continuing to support our business.

.....................Sandrachaircovers Team


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