Dear Valued Customers, below is our Terms and Conditions

We sell goods only to business customers only.  A business customer may be anyone, whether a sole trader or a registered company, who buys products from us in the course of their trade, this includes venue dressers, event planners, hotels and every other business customers. Therefore our terms and conditions has been put together to comply with The Unfair Contract Terms Act 1977 (UCTA) which covers transactions between businesses.

Return Time frame

..........All return request must be notified to us solely via email to sales@chaircover4wedding.co.uk  within 7 working days of receiving your order and goods must be returned, unused and in the original retail packaging. All items must be returned strictly within 10 working days from delivery. This time-frame complies with The Unfair Contract Terms Act 1977 (UCTA) which covers transactions between businesses and is in place to mitigate against return of used products as we cannot sell them on.

Returns of Wrong Items

We make every effort to ensure orders are processed and sent correctly, however due to human error, on very rare occasions, it is possible that an order may be sent wrongly, it is our responsibility to ask for the goods to be returned at our costs using our specified return options and capped return postage. Please note that we do not arrange a courier collection for items sent wrongly, but will bear the cost of the courier return postage at a capped return postage which we would advice within the return email authorisation. We will replace such orders once they are returned and checked that they are unused and in their retail packaging as sent. Please note that you will have to return the wrong items at our costs before replacements are sent out, otherwise we will require a security deposit to the value of the wrong order which will be refunded once the wrong order is picked up. Please note that used items will not be uplifted and cannot be replaced, returned used items will be discarded and no refund or exchange offered. So please note that it is your sole responsibility to order items on time and to check orders when they arrive to confirm it is the correct items as we will not accept used products back even if they were sent incorrectly in the first place. Please note that the individual plastic packaging for the chair covers and sashes constitute part of the products and we will not accept products which are taken out of their individual back as we cannot sell them as new. So if you intend to return chair covers or sashes, please ensure that they are returned in their original sealed retail individual packaging as sent.

 Returns of Unwanted Goods

Exchange of items is welcome, however there will be a modest postage charge of £7.50 per parcel to resend replacement and buyer is responsible for returning the original item at their cost for exchange.

We do try to ensure that images match the colour specifications, however if you are trying to match a particular colour, it may be worthwhile buying a sample and confirming colour before bulk purchase as issues like a colour is not dark enough or light enough, or gold looks like rose gold , is too shiny or not shiny enough or colour does not match previous order batch will not qualify for free return as there may be colour variations between batches.

Its also important that customers ensure that goods are cared for and stored properly once received as you are solely responsible for what happens to fragile items once its delivered. And you must check for damage on delivery and notify us within 24hours of delivery of any damage, in order for us to be able to file a claim with the courier company for damage within their notification time-frame,  if and when applicable. Glass charger plates and mirror toppers must be stored very carefully and cleaned carefully to avoid any damage, understandably, we are not responsible for any damage incurred while products are in your possession or during return transit to us. If you are unsure of cleaning instructions, please contact us prior to cleaning for instructions. The same applies for steel products, if you expose them to unfavorable environments, they will surely corrode, buyers are solely responsible for the storage of their goods and we are not responsible for any damage whatsoever that occurs in your storage

As all our items are priced inclusive of postage and packing, we are unable to refund the return postage costs. An email confirmation approval will be required for all returns.

 For orders clearly supplied to as per order, we accept returns within 10days of delivery. Return request must be notified to us solely via email to sales@chaircover4wedding.co.uk  within 7 working days of receiving your order . Once goods are returned, we will process refund less p&p and restocking charges paid by us to deliver the order. For goods sent on free delivery, our original postage chargeable for returns is currently £7.50 per parcel sent via Fedex and £4 for items sent Royalmail. Our restocking and admin fee is currently £5 per parcel. Premium and express delivery charges are non refundable. Please contact us for refunds and exchange.

Cancelling Your Order

You have the right to cancel your order at any time before items are dispatched. We will then issue full refund your order within 3 working days.

If an order is shipped within the specified timeframe and courier attempts delivery and goods were rejected by buyer due to any reason or for goods no longer required,  when the goods are returned, we will refund excluding our original postage at £7.50 for express and economy orders, the original shipping charge will not be refunded for premium orders cancelled after shipping. 

If due to courier delays, your order is running late, please reject the goods when the courier attempts to deliver, otherwise you may be responsible for the return charges. Therefore, it is very important not to accept goods from the courier if it is no longer required or you may be responsible for returning goods at your costs to us even if the courier delivered the goods late. 

Refund Timeframe for All Returns

We will refund your Paypal account within 7 days of receiving the returned items if your order was paid via Paypal or card will be refunded within 7 days of receiving goods back if paid for by EPDQ. Please note that it may take a few days for your bank to complete refund for goods paid via card payment, so please allow 4-5 working days from refund before contacting us about the refund update. If your order is paid by cheque, we will refund by cheque within 7 days of receiving the returned items.

Compensations for Loss of Earnings

Whilst every effort is made to ensure that orders are delivered within specified delivery timescales, Sandrachaircovers Ltd will not be liable for costs incurred, compensation or loss of earnings due to failure to meet agreed delivery deadlines. Please email us to cancel delayed order prior to shipping if it is no longer required or reject goods when courier attempt.

CUSTOMISED GOODS/MADE TO MEASURE OR NON STANDARD SIZE OR FABRIC WHICH HAVE BEEN PRODUCED SPECIFICALLY TO CUSTOMER REQUIREMENTS CANNOT BE RETURNED OR REFUNDED UNLESS FAULTY -

WE STRONGLY ADVISE YOU ORDER A SAMPLE FIRST FOR ALL CUSTOMISED/MADE TO MEASURE PRODUCTS AND PLEASE CHECK ALL GOODS AS SOON AS THEY ARE RECEIVED TO CONFIRM SUITABILITY.

Please note that these Sales Terms govern the supply of any goods you order through our website. Please read through these Sales Terms carefully. If you do not agree with any part of the Sales Terms, do not order any goods from this Site. If Sandrachaircovers Ltd accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.

Shipping and Delivery

We apply VAT for goods shipped within the UK at all times irrespective of whether customer is vat registered or not

Free express delivery on all orders above £70 Within UK Mainland.

Premium delivery: Are delivered the Next Working day-Mondays to Fridays, no Saturday delivery please

Express orders : Are delivered within 1 to 2 days

Economy orders: Are delivered within 3 to 4 working days

Please note that DPD Shipping Charge for Northern Ireland is £15 per parcel, (not per order), Therefore, for any other items except spandex chair covers( as current shipping is based on spandex chair covers only), shipping will be recalculated when the order is being processed by the warehouse to know how many parcels goods will be shipped as and any outstanding shipping charge must be paid before goods ship. Also, extra long item surcharge by DPD of £19 per parcel will apply for items longer than 90cm to Northern Ireland, this will be billed and paid before goods are shipped. Please do not place an order to NI if you do not accept these terms

Please note that delivery to Offshore UK Locations including Aberdeenshire, Scottish Highlands and Northern Ireland may carry extra charge depending on the number of parcels to be shipped if the system did not calculate properly automatically. Also our pipe and drape system or parcels above 90cm always carry extra delivery charge to Northern Ireland, Offshore UK locations as courier apply surcharge due to the over-sized uprights and crossbars (currently £19 extra per over-sized parcel excluding postage for Northern Ireland-subject to DPD price changes from time to time). We will normally charge back this surcharge to customer before the order is shipped. Delivery of Each Pipe and Drape stand set also carry extra surcharge of £19 to Northern Ireland and its shipped as 2 parcels each at £15 per parcel not 1 parcel 

Many thanks for your custom and thank you so much for continuing to support our business.

.....................Sandrachaircovers Team